Transformation in Collections
- Case Studies

Boosting Collections in BNPL with a Personalized and Digital Model

Download this case study to know how Credgenics implemented an ML-powered and completely insights-driven approach to prioritize digital collections based on borrowers’ risk segmentation, payment behavior, and digital preferences
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Powering rural debt collections with digital enablement

Download this case study to know how a leading NBFC in India leveraged Billzy’s centralized digital recording of collections transactions,  and streamlined reconciliations resulting in time savings, improved visibility on account discrepancies, and overall process efficiency
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Enabling a data-driven approach to legal collections

This case study explains how Credgenics helped a leading NBFC which used manual methods for legal collection and helped them in automating with a focus on tracking and keeping an eye on debt recovery case management activities
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Boosting debt recovery with digital and automated engagements

The customer selected the Credgenics cloud based collections platform for digitizing and automating their collections. Credgenics collections platform enabled the lender to extensively assess, tweak, and tailor the collections strategy.This resulted in faster churn of delinquent accounts & improved  collections rates.

Leaveraging data for faster and improved collections

This case study explains how a FinTech lender leveraged the power of Machine Learning and Analytics through Credgenics debt collections platform. An integrated strategy framework in loan collections for borrower segmentation, tailored outreach, channel optimization and risk prioritization enabled 27% higher recoveries.

Reducing roll rates in collections with digital and data

In this case study read how the NBFC implemented a strategic and comprehensive outreach capability focusing on different cohorts. For improved borrower engagement, the lender adopted a well-rounded digital-focused agenda along with customized and secure payment links.
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Transforming field collections with the power of digital

Download this case study to know how IREP Credit Capital digitized field debt collections with Credgenics CG Collect, a mobile field debt collections platform. IREP experienced 50% higher field visits, 3X increase in field recoveries, and lower cost of operations with innovative features of mobile debt collections software.

Digitizing field collections for a leading rural focused Neo-bank

Download this case study to know how Neo-Bank digitized field debt collections with Credgenics CG Collect, a mobile field debt collections platform. Neo-Bank experienced 2.5X higher field visits, 6X increase in daily collections, and 75 % increase in recoveries made through digital mode.

Streamline recoveries with Billzy's automated settlements

Learn how a leading asset reconstruction company in India streamlined recoveries with Billzy's automated payments. The company saved 80% of its time by avoiding manual reconciliation and collected INR 1 million through digital payments.
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Maximize resolutions via omni-channel digital collections strategy

Download this case study to know how a leading private bank in India maximized resolutions using Credgenics' omnichannel collections strategy. The bank achieved 92% increase in resolutions, 80% reduction in calling costs and 45% increase in response rate.

Supercharging digital collections with AI-powered voicebots

Download this case study to know how one of India's largest private bank improved their collections with AI-powered Voicebots. The bank witnessed 40% higher engagement rate, 35% reduction in human calling costs and 25% reduction in collections time.

Scaling up collections with ML-based intent to pay prediction

This case study explains how Credgenics Collections Analytics enabled the customer to formulate ML-based segments on the borrowers’ intent to pay, and calling agents were assigned accordingly.