Credgenics’ AI/ML-powered SaaS debt collections and resolution platform for banks, MFCs, and lending fintechs in Indonesia makes debt collections future ready, faster, and cost-efficient. Credgenics is your trusted partner in enabling prompt and efficient debt repayments from borrowers.
BoOK A DEMOCredgenics Collections Platform helps lenders leverage advanced technologies like AI and ML for efficient borrower contact strategies.
ChatR is a comprehensive two-way chat solution on WhatsApp that enables collectionsTeams to engage more effectively with borrowers through verified business accounts.
CG Collect is an advanced technology solution for door-to-door loan recoveries that enables lenders to completely digitize their on-field loan collections leading to higher operational efficiencies, enhanced team productivity, and boosted collections.
Credgenics Dialer offers automated cloud-based calling where the borrower’s numbers aremasked and the caller’s tone and Language is monitored through call recordings availableon the platform.
Credgenics Collections Platform offers fully automated and digitized and omni-channel borrower communication capabilities throughout the loan collections life cycle.
CG AgentXcel is a comprehensive performance management system offering flexibleframeworks for collections team leaders and supervisors to measure and evaluateperformance. With real-time insights into agents’ activities like ‘Visit Trails Submitted’,‘Collections Marked’, ‘POS Recovered’, ‘Calls Attempted’, and ‘Percentage Resolutions’,CG AgentXcel enables efficient tracking of the collections team’s performance forlending companies.
With Credgenics Collections Analytics, segment borrowers by risk for a targeted outreach strategy. The ML-driven predictive analytics prioritizes responsive channels for outreach based on borrower profiles and helps lenders Identify key metrics for optimization with real-time insights.
Billzy, a distinctive web platform by Credgenics, empowers lenders to offer their loan borrowers simpler, faster, and more secure digital payment options.
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Credgenics prioritizes data security and confidentiality, ensuring that sensitive borrower information is protected. Lenders can continuously monitor the debt collection process and ensure that it aligns with their ethical standards and objectives. The debt collection practices align with local regulations and laws in Indonesia. The platform provides a comprehensive policy framework for implementing DND, Frequency and Daytime Controls, and Date Exclusion. Credgenics masks the borrower-related personal information by data privacy laws. Hence it is safe for debt collections.
Credgenics understands the complexity of adoption—and our dedicated support team will guide you through the entire process. It usually takes clients a month to take off with the software on their own!
Credgenics Platform offers Indonesian Multi-finance companies and banks several advantages, including improved efficiency, reduced operational costs, and increased recovery rates. Credgenics also optimizes workflows and enhances overall collections performance.
Credgenics debt collections technology in Indonesia includes features to address language and cultural diversity. The platform can send communications in Bahasa and English along with the field debt collections app CG Collect’s interface available in Bahasa. This ensures a personalized approach tailored to the diverse Indonesian population.
Make the change for streamlined, higher collections. Get started now!