Credgenics, in partnership with JCAM provides an online platform for rapid financial dispute resolution. Built for BFSI, the ODR platform facilitates easy and transparent resolutions with a fully integrated approach.
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Credgenics assists with online arbitration, mediation / conciliation, negotiation, and credit counselling via multiple communication channels.
Credgenics has a strong team of more than 850 case managers, 2,200 counsellors and 3,000 neutrals who are qualified, and independent BFSI domain focussed experts. These services can be accessed across 16,000+ pincodes pan India.
Credgenics provides dispute resolution services at the pre-litigation stage through Lok Adalats for BFSI customers across various loan segments, products, and Days Past Due cases.
Credgenics ODR platform provides a unified solution for case management and access to borrower profiles, consolidating all pertinent information. With secured and role-based access to case history, regulatory compliance with data privacy mandates is ensured.
The ODR platform facilitates end-to-end handling of arbitration proceedings, including administrative functions such as fee payments to the arbitrator.
Legal remedies, both civil and criminal, are shared by applicable laws, including borrowers' education on the legal and CIBIL consequences of their actions.
Our platform seamlessly integrates digital capabilities including messaging and audio / video conferencing, without the need of physical visits / meetings or documentation.
Lenders can send and track conciliation / mediation reference notices through digital or physical modes in 10+ vernacular languages. This informs borrowers of the date and time for virtual meetings via the platform.
Borrowers also benefit from the convenience of receiving personalized payment links through the platform, enabling them to make immediate payments for settlement closure.
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The winds of change: Credgenics shaping debt disputes resolution with its strong ODR framework
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The Winds of Change: Credgenics Shaping Debt Disputes Resolution with its Strong ODR Framework
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The Winds of Change: Credgenics Shaping Debt Disputes Resolution with its Strong ODR Framework
Resolve loan disputes swiftly and cost-effectively at pre-litigation stage through lok adlats
ODR platforms streamline debt resolution by providing a digital medium where lenders and borrowers can resolve disputes quickly and affordably through e-arbitration. This digital approach simplifies the resolution process, saving time and resources for all parties involved.
Using an ODR platform for debt resolution offers several benefits, including cost-effectiveness, convenience, and efficiency. It enables parties to resolve disputes from anywhere, at any time, without the need for expensive legal proceedings or in-person meetings.
Credgenics ODR services in India ensure fairness and impartiality by providing a neutral platform where disputes are resolved through e-arbitration or mediation. The platform follows established legal procedures and guidelines, ensuring that both parties have equal opportunities to present their case and reach a fair resolution.
Online Dispute Resolution (ODR) encompasses various methods such as online negotiation, mediation, arbitration, neutral evaluation and credit counselling. Credgenics ODR services also offer pre-litigation support for Lok Adalats.
ADR, or Alternative Dispute Resolution, refers to methods of resolving disputes outside of traditional court litigation. ADR typically involves face-to-face interactions between parties or with the assistance of a neutral third party.On the other hand, ODR, is a specific subset of ADR that takes place entirely online. It utilizes digital platforms and technology to facilitate the resolution of disputes, allowing parties to communicate, negotiate, and reach agreements remotely.
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