Credgenics Collections as a Service (CaaS)

Enhance and expedite debt collections with Credgenics’ innovative and AI powered Collection-as-a-Service (CaaS) capabilities across the retail and SME loan portfolio. Automate the collections process, leverage Machine Learning insights, boost efficiency, and modernize the end-to-end loan recovery approach to ensure timely and effective repayments. 

CaaS - AI Powered Smarter Approach to Collections 

Dashboard mockup
Contact | Connect | Collect
Introducing Credgenics’ Collection-as-a-Service (CaaS) solution designed to transform the approach to debt collections. By leveraging unique AI capabilities and insights from advanced ML models, personalization of outreach, and strong ethical practices, Credgenics CaaS empowers banks, NBFCs, ARCs and Fintech lenders to recover outstanding payments efficiently and cost-effectively while maintaining a respectful and dignified approach.
With growing financial awareness and digitization, lenders face the dual challenge of meeting customer expectations while ensuring efficient debt recovery. Traditional in-house collections processes can be complex, time-consuming, and resource-intensive, often resulting in diminishing returns.

Powerful Approach to Optimize Collections

Automated Workflows

Optimize efficiency by automating repetitive tasks with reminders, notifications, and tailored workflows, resulting in faster collections and optimal utilization of resources.

Multi-Channel Outreach

Connect with borrowers through their preferred communication channels - SMS, emails, calls, WhatsApp, IVRs, AI focused voicebots, and chatbots - for personalized and productive engagement.

Payment Facilitation

Manage integrated and personalized payment options, follow-ups, reconciliations, and debt settlements to expedite loan repayments.

Advanced Analytics

Leverage AI / ML powered data analytics to gain insights into customer behavior and payment trends for targeted and time-sensitive collections strategies.

Credgenics CaaS Advantage 

Improved Borrower Experience

Foster positive relationships with debtors through relevant and crisp communication, flexible payment options, and consultative interactions. 

Increased Recovery
Rates

Implement effective strategies and tools powered by Credgenics’ AI, ML models to recover outstanding funds faster and more efficiently.

Reduced Costs

Minimize operational expenses by eliminating the need for in-house collections staff and infrastructure.

Real-Time Visibility

Access AI / ML powered insights into collections performance with comprehensive reporting and analytics.

Accelerated Turnaround

Ensure outstanding debts are addressed promptly and effectively with optimized processes.

Enhanced Scalability

Adjust collections efforts effectively based on business needs through customized collection strategies.

How Credgenics CaaS transforms debt collections

Enhanced borrower engagement

Multi-channel outreach
An integrated approach for engaging borrowers across channels with multi-lingual support to enhance accessibility.
Insights backed digital communications
An insights backed strategic model to align digital engagements based on borrower’s behavior and risk modeling.
Targeted calling with predictive dialer
Optimizing outcomes and effectiveness by prioritizing tele-calling for specific buckets, high and very high-risk segments.
Comprehensive monitoring
Track and monitor loan account activities and borrower interactions comprehensively for better insights.
Loan Recovery Platform

Integrated financial dispute resolution 

Comprehensive ODR framework
Seamlessly manage the entire dispute resolution process, from initiation to resolution, within a single digital and user-friendly interface.  
Seamless proceedings
Enable efficient traditional and digital mediation / conciliation, and arbitration proceedings. Conduct virtual hearings with built-in video conferencing capabilities.
Accelerated online mediation
Resolve cases faster with online services through our panel of case managers, arbitrators, and mediators. Benefit from a less adversarial approach that helps maintain valuable business relationships.
Enhanced accessibility and efficiency
Eliminate the need for physical presence in a courtroom or arbitration setting. Implement virtual discussions to expedite the resolution process.
Loan Recovery Platform

Why choose Credgenics for CaaS?

Industry expertise

A proven track record of delivering superior results for multiple lending companies.

Dedicated experts

Highly skilled team for managing collections tailored to the customer’s needs.

Exceptional customer service

Dedicated to providing the highest level of support, responsiveness and transparency.

Tech-driven approach

Utilizing cutting-edge technology to ensure efficient and effective collections.

Simplify the debt collections journey today!

Discover how Credgenics can transform your debt recovery process. Contact us for a demo and explore how our CaaS model helps recover more, reduces costs, and improves the overall bottom line. 

Frequently Asked Questions

What is Collection as a Service (CaaS)?

Collection as a Service (CaaS) is a comprehensive, technology-driven solution that streamlines and optimizes the debt collection process for all types of lending financial institutions. It combines advanced technologies, digital tools, and human expertise to effectively manage the entire collection lifecycle. CaaS integrates data analytics, artificial intelligence (AI), and machine learning (ML) to offer a platform that enhances the debt collection process, from initial contact to final resolution. By outsourcing collection activities to specialized service providers, CaaS enables lenders to adequately manage their delinquent accounts, streamline operations, improve recovery rates, and enhance borrower experiences. This approach allows financial institutions to leverage cutting-edge technology and expertise in debt collection without significant in-house investment, while ensuring compliance with regulatory requirements and improving overall collection effectiveness.

What are the advantages of using CaaS?

1.Higher Efficiency: CaaS uses advanced technologies to automate, digitize and streamline processes, ensuring efficient debt collection while also reducing manual effort to manage collections.

2. Improved Recovery Rates: Advanced analytics and AI-driven strategies enhance the likelihood of successful debt recovery compared to traditional methods.

3. Cost Savings: By outsourcing debt collections, institutions can reduce the costs associated with maintaining in-house collection teams and infrastructure.

4. Scalability: CaaS platforms can easily scale to accommodate growing volumes of delinquent accounts, making them suitable for institutions of all sizes.

5. Better Borrower Experience: By using personalized communication and a customer-centric approach, CaaS can improve the borrower’s experience during the collection process.

How does Credgenics' CaaS leverage AI and ML for debt collection?

Credgenics' CaaS utilizes Artificial Intelligence (AI) and Machine Learning (ML) to optimize debt collection processes. These technologies help identify the most effective strategies for different borrower profiles. AI and ML algorithms analyze vast amounts of data to predict borrower behavior, segment accounts based on risk, and recommend the best communication channels and messages. This data-driven approach increases the likelihood of successful collections while minimizing costs and enhancing efficiency. 

How does CaaS help in reducing the overall cost of collections? 

CaaS significantly reduces the overall cost of collections through a combination of multiple methodologies. By automating processes, it minimizes manual intervention and errors, while data-driven insights optimize efforts on the most promising accounts. Efficient resource allocation focuses on high-value collections first, and improved recovery rates lead to reduced delinquency volumes over time. Additionally, CaaS offers scalability, allowing institutions to manage more accounts without proportionally increasing operational costs. These combined benefits result in a more cost-effective and efficient collection process for financial institutions.

How does CaaS ensure compliance with debt collection regulations?

Credgenics' CaaS is designed to ensure strict compliance with debt collection regulations at all levels. This includes adhering to the relevant local, state, and national laws governing debt collection practices. The platform is regularly updated to reflect changes in legislation, and all communication and collection activities are monitored for compliance. Credgenics also provides training and support to ensure that all team members and automated systems operate within legal boundaries, minimizing the risk of regulatory violations and associated penalties.