Streamline field debt collections with CG Collect

Empower your field collections team with CG Collect, a comprehensive AI powered debt collections mobile app designed to streamline end-to-end field debt recovery processes for lenders and collection agencies. Effortlessly track team activities, leverage ML insights, follow up adequately with borrowers, and digitize on-field collections with CG Collect’s intelligent features. 

Quick onboarding | Intuitive interface | Advanced app features | Innovative AI / ML capabilities

Manage on-field collections in real-time with AI-powered insights

Onboard field collectors in bulk with pincode mapping
Monitor field collectors locations, collections, and pending amounts
Effortlessly record visit outcomes, meeting status, and recovered amounts
Get uninterrupted task updates with offline access
Casestudy
Loan Recovery Platform

Enable tech-driven field loan collections powered by AI & ML

Access comprehensive loan details per borrower, including amounts due and payment records
Log scheduled and PTP visit status, and amounts collected
Implement smooth recovery process with multiple payment modes including UPI, QR codes, & NEFT
Generate, download & share receipts instantly with borrowers via preferred digital channels
Loan Recovery Platform

Our Credentials

Micro Finance Company
Field collections end users  
Bank
Banks, NBFCs, Fintech Lenders, ARCs
Digital Lending Company
Reduction in the cost of collections
NBFC
Increase in collectors productivity
Credit Card Company
Increase in collections

On-field loan collections journey simplified

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Enabling distinguished, efficient and secure loan collection on mobile

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Enhancing field collector productivity with insights-driven performance management

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Digitizing field collections for a leading rural focused Neo-bank

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Multilingual CG Collect helps field loan collections agents collect better

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Explore why CG Collect field collections app is a must have in today’s digital world.

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Empowering field debt collections with CG Collect app's seamless and digitized operations

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Empowering field debt collections with CG Collect app's seamless and digitized operations

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Credgenics CG Collect delivers operational transparency in field debt collections

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Transforming field collections with the power of digital

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Frequently Asked Questions

What are field debt collections?

Field debt collections refer to a specific approach used by Banks, NBFCs, lending Fintechs, and debt collections agencies to recover outstanding debts through physical outreach to borrowers. Unlike phone calls, emails, SMS, WhatsApp, or other forms of digital communications, field loan collections involve sending field agents directly to the borrower’s location, based on their registered address. These field agents are trained in negotiating and facilitating debt repayment in person. Overall, field loan collections are a valuable tool in the debt recovery process.

Which loan cases are suitable for field debt collections?

Field debt collections are typically employed for larger or more complex debt cases when other debt collections methods have proven ineffective or when the borrower has stopped responding to digital channels. Field loan collections encompass various types of delinquent debts, including credit cards, automobile loans, personal loans, business loans, student loans, and even unpaid utility and cell phone bills. The field debt collections process is usually initiated between the 30 DPD and 60 DPD buckets, where field efforts are combined with digital collections efforts to expedite loan collection rates.

What is the advantage of field loan collections?

Field debt collections offer the advantage of face-to-face contact with borrowers, enhancing understanding and enabling tailored repayment plans. However, it can be costly due to travel and personnel expenses. For challenging cases, settlements may be negotiated through the CG Collect Field Debt Collections app, which also provides access to notices for litigation collections.

How does CG Collect field debt collections app work?

Credgenics' platform lets collection managers assign loans to field agents manually or automatically based on predefined criteria, taking borrower proximity into account. The allocated cases appear on the CG Collect Mobile app for the agents.Agents can download the CG Collect Field Loan Collections mobile app via the Android Play Store. The login process is secured with Single-Factor Authentication (SFA) through a one-time onboarding process with central authorization. CG Collect supports the BYOD (Bring Your Own Devices) model of operations.

In what ways can CG Collect assist lenders in assessing the effectiveness of their field loan collection operations?

The CG Collect app streamlines field loan collections and offers enhanced visibility through dashboards. Collection teams can monitor portfolios, assess agent performance, and access reports. Dashboards provide agent-level KPIs and metrics, aiding performance analysis and offline support. The app helps lenders track loans, allocations, recoveries, customer interactions, and operational efficiency in field debt collections.

How does CG Collect automate field loan collections operations for lenders?

CG Collect is a mobile app designed to digitze, streamline and automate the field debt collections process that works along with a web interface for team managers. Utilising technologies like AI, ML, and data analytics, it offers real-time updates and status sharing with managers via the platform and on the app. With CG Collect, collections teams gain visibility into their daily targets, allowing for effective recovery of loan payments. It also offers proximity-based account allocation through route map planning and the ability to record payment proofs. Collectors can easily schedule visits and communicate digitally with borrowers using the CG Collect app. 

Is the CG Collect field loan collections app secure and compliant with regulatory mandates?

The app restricts agents from using unauthorized personal devices. Borrowers' mobile numbers are encrypted for privacy. Geo-fencing aids managers in tracking agent locations and loan recovery status. Verification measures like Opt-in verification of the recoveries, defined collections limit for each agent by the manager, OTP-based verification at deposit centres, mitigate any chances of fraud or incorrect entries. 

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