Calling for debt collections

Calling for debt collections involves reaching out to borrowers who have availed credit facility from a financial service company such as banks, NBFCs, HFCs or Fintechs by their collections team, ARCs, or a collections agency. The purpose is to remind and facilitate the timely recovery of the outstanding debt while also informing the borrower about the consequences of defaulting on their debt payments.

Calling for debt collections is legal and must comply with strict RBI regulations to safeguard borrowers' rights and privacy. Calling guidelines for permitted specific time periods of the day and working days are one such example. Debt collectors cannot intrude upon the borrower's privacy, use threats, or engage in harassment. They are required to provide accurate debt information. Credgenics dialer ensures regulatory compliance, avoiding repetitive contact with borrowers who've already repaid or resolved the matters mutually with concerned collections representatives.

Credgenics calling for debt collections deploys cloud-based dialers including Click2Call, auto, and predictive dialers. The manual dialer is a traditional way of calling that needs manual human efforts to dial the numbers. The predictive dialer is an advanced auto dialer system powered by AI. An auto dialer automatically dials customer telephone numbers and can deliver important information through an automated message or via connecting with an agent.

A dialer in debt collections is a type of contact center software used to automate the dialling of borrower phone numbers and easily store call dispositions. Credgenics dialer provides dashboards to monitor real-time calling performance and enables lenders to tweak their calling strategies. Dialing software enables your agents to expedite and automate outbound calling, increasing efficiency and output of calling operations.

Predictive and auto-dialers are the most commonly used options for debt collection calls as they both significantly reduce time and errors associated with manual calling. The choice between these dialers largely depends on the proficiency of the contact centre agents and the number of loan accounts assigned to the Tele-calling teams for collections.